Revolutionizing Broadband and Wi-Fi Management for CSPs
Communication Service Providers (CSPs) face increasing challenges in efficiently managing legacy and next-generation broadband devices. Nokia’s Corteca Home Controller (Coretca HC) emerges as a groundbreaking solution, offering comprehensive device and Wi-Fi management through a unified platform supporting legacy TR-069 and the next-gen TR-369 protocols.
With the integration of over 400 legacy broadband devices from 30+ manufacturers, Nokia is setting a new industry standard for scalability, operational efficiency, and seamless transitions to future networks.
Addressing the Transition Challenge
TR-069 has been the industry’s go-to standard for provisioning and troubleshooting broadband devices for the past two decades. However, as new technologies emerge, the TR-369 protocol is poised to offer enhanced capabilities for next-generation devices. The challenge? Transitioning from TR-069 to TR-369 is a long-term process, requiring CSPs to support both protocols simultaneously.
This is where Nokia’s Corteca Cloud shines. By integrating support for both protocols, CSPs can manage their current networks efficiently while seamlessly migrating to newer technologies at their own pace – without experiencing operational disruptions.
Key Benefits of Nokia Corteca HC for CSPs
Smooth Transition from TR-069 to TR-369
Nokia’s Corteca HC eliminates the need for CSPs to transition abruptly to TR-369. Instead, it provides a single pane of glass that supports both standards, enabling flexibility and continuity in network management.
Scalability and Efficiency
The Corteca HC simplifies multi-vendor network management, supporting 415 legacy broadband devices. CSPs can now efficiently oversee various devices – whether they belong to Nokia or third-party manufacturers – without increasing operational complexity.
Remote Operations and Troubleshooting
Corteca HC empowers CSPs with remote configuration, troubleshooting, and software upgrades, significantly reducing the need for on-site visits. This cuts operational costs and improves customer experience by ensuring faster issue resolution.
Reduced Support Costs and Enhanced Wi-Fi Monitoring
By leveraging automated Wi-Fi monitoring and proactive issue resolution, Nokia’s Corteca HC minimizes the number of customer support calls. It identifies and resolves issues before customers notice them, reducing help desk strain and lowering operational expenses.
The Power of Corteca Home Controller
The Corteca Home Controller (HC) is the industry’s first TR-369-based platform, revolutionizing Wi-Fi management and network visibility. It is designed to offer advanced tools for real-time optimization, remote diagnostics, and application management to CSPs.
Here’s how it benefits different operational teams:
For Customer Support Teams
- Provides a holistic, real-time view of the in-home network.
- Displays network topology, connected devices, and traffic patterns.
- Offers 30-day history tracking for troubleshooting recurring issues.
- Reduces the duration of helpdesk calls by providing quick insights.
For Network Operations Teams
- Implements advanced algorithms for proactive Wi-Fi optimization.
- Delivers detailed KPI reporting across all access points in the broadband network.
- Enables troubleshooting of Fixed Wireless Access (FWA) gateways.
For On-Site Technicians
- Provides real-time data insights for installing and troubleshooting networks.
- Reduces the need for multiple site visits, ensuring efficient issue resolution.
Single Pane of Glass for Seamless Management
Corteca HC is designed as an all-in-one console accessible via the Corteca Console browser interface. This centralized hub ensures that various teams – from customer support to field technicians—have a tailored dashboard with the necessary tools for their roles.
Who Benefits from the Corteca Console?
- Customer Care (Helpdesk Agents): Get real-time visibility into customer networks and access troubleshooting tools.
- Network Administrators: Optimize Wi-Fi parameters and proactively address performance issues.
- On-Site Technicians: Use the console for rapid network diagnostics and installations.
- Fixed Wireless Access Teams: Monitor broadband network performance and manage FWA gateways.
- Nokia Level 3 Support: Handle complex network challenges efficiently.
Marketplace for Value-Added Applications
In addition to its robust Wi-Fi and device management features, Nokia Corteca HC offers an integrated marketplace where CSPs can access and deploy new, value-added applications. Through the platform, CSPs can:
- Install and test new applications on selected broadband devices.
- Activate or deactivate services both on individual devices and in bulk.
- Expand service offerings to improve customer satisfaction and generate additional revenue streams.
Future-Proofing CSPs with Nokia Corteca HC
With the broadband industry undergoing rapid technological advancements, CSPs need a future-proof solution that offers flexibility and efficiency. Nokia’s Corteca HC addresses these needs by providing:
- Seamless device management across legacy and modern networks.
- A robust Wi-Fi optimization framework to enhance connectivity performance.
- Scalability that accommodates a multi-vendor ecosystem.
- Remote troubleshooting and automation to reduce operational expenses.
Justin Doucette, Head of Wi-Fi and Software, Fixed Networks at Nokia, encapsulates this vision:
“Service providers need a practical path to the future, not a forced transition. By supporting both TR-069 and TR-369, Nokia Corteca Cloud gives operators the flexibility to manage today’s networks while preparing for what’s next – without disruption. Our solution provides a smooth evolution path and a single pane of glass for seamless visibility and control.”
Nokia’s Corteca HC represents a major leap forward for broadband service providers, offering unparalleled device and Wi-Fi management capabilities. Bridging the gap between legacy TR-069 devices and next-gen TR-369 technologies provides CSPs with a seamless transition path while optimizing operational efficiency.
About Infinity Technology Solutions
Infinity Technology Solutions specializes in broadband and critical communications infrastructure development. We help our channel partners create and deploy private wireless, microwave backhaul, IP/MPLS, and optical networking technologies.
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