Enhanced Wi-Fi Allows CSPs To Stand Out In The Competitive Broadband Market
Unfortunately, a significant number of residential users often experience inconsistent or subpar performance and coverage within their homes. In fact, as of 2023, it’s estimated that the number of connected homes has reached an impressive 1.4 billion, with a staggering 19.5 billion Wi-Fi devices active this year. Gigabit services are becoming increasingly prevalent, and governments are collaborating with Communications Service Providers (CSPs) to expand broadband accessibility.
Nevertheless, more than 40% of households with broadband encounter Wi-Fi-related problems, leading to heightened support call volumes with extended durations and necessitating additional field service visits, consequently driving up operational costs. Additionally, these issues reduce a CSP’s capacity to monetize broadband connectivity through service offerings, reducing opportunities to elevate average revenue per user (ARPU).
When Wi-Fi fails to meet their expectations, users turn to their CSPs for assistance. For CSPs, dealing with issues related to poor or unreliable Wi-Fi performance can result in increased operational costs.
In the worst-case scenario, continuous Wi-Fi coverage and performance issues may prompt customers to switch their broadband provider.
The encouraging news is that CSPs who can deliver an enhanced Wi-Fi experience have the opportunity to stand out in a fiercely competitive broadband market. By doing so, they can streamline their operational expenses and capitalize on new service offerings to boost their revenue.
Reimagining Wi-Fi With Nokia Corteca
Nokia Corteca is a comprehensive software suite designed to provide the most intelligent in-home connectivity and an exceptional user experience for both consumers and CSPs.
Corteca revolutionizes Wi-Fi by seamlessly integrating applications across three key domains: the home broadband device, the home network, and the cloud. This innovative approach empowers CSPs to optimize the end-user experience, unlock new revenue streams, and streamline their operational costs.
The Corteca ecosystem is made up of three components:
Corteca Cloud
Corteca Cloud equips CSPs with complete control over their Wi-Fi offerings and is comprised of products that facilitate the management of Wi-Fi services and broadband devices. Additionally, it provides a user-friendly browser interface tailored for CSP users.
Corteca Home Controller
The Corteca Home Controller enables CSPs to manage Wi-Fi services and home broadband devices efficiently. It supports the Broadband Forum TR-369 User Services Platform (USP) protocol and is compatible with devices from Nokia and other vendors. Open APIs simplify integration with the CSP’s operations and business support systems (OSS/BSS).
The Home Controller caters to the needs of various CSP roles, offering real-time insights and troubleshooting support for customer care agents and on-site technicians, as well as network-wide visibility and control with self-optimizing network capabilities for network administrators.
Corteca Console
As the primary browser interface for CSPs, Corteca Console presents a unified view that includes role-specific dashboards for different functions within the CSP, including technicians, customer care agents, and network administrators. This interface streamlines tasks related to deploying home networks, resolving on-site issues, assisting customers with Wi-Fi problems, and monitoring network health and performance.
Corteca-powered Broadband Devices
Corteca-powered broadband devices are equipped with carrier-grade device software featuring embedded Wi-Fi optimization capabilities. Users can install and manage their Wi-Fi services through a mobile app.
Corteca Device Software
The Corteca device software enhances Nokia fiber optical network terminals (ONTs), FWA gateways, and Wi-Fi beacon devices with intelligent features. It delivers carrier-grade performance, leveraging an open-source, modular design.
Key functionalities include:
- system-on-chip drivers with a hardware abstraction layer,
- an open-source operating system (OpenWRT),
- core IP routing capabilities,
- EasyMesh-compliant networking,
- real-time local Wi-Fi optimization intelligence, and
- a Linux Container (LXC) application framework for Nokia and third-party software developers.
Corteca Mobile App
The Corteca Mobile App is the primary interface for home users, enabling self-installation and self-management of Wi-Fi services. It also contains valuable features like parental controls, speed testing, and network health checks.
Corteca Applications and Marketplace
The Corteca Applications are value-added applications developed by Nokia in collaboration with a growing ecosystem of third-party partners. These applications afford CSPs the ability to monetize their Wi-Fi services through offerings like cybersecurity, device fingerprinting, speed testing, gaming optimization, multicast video streaming, and traffic analysis.
CSPs can explore and purchase these new applications through the Corteca Marketplace, which also simplifies tasks like installation and updates. Nokia manages license management and quality assurance for all applications available via the Marketplace.
Nokia Wi-Fi 7 Mesh Powered by Corteca
Nokia’s cutting-edge mesh Wi-Fi 7 technology – powered by Corteca and integrated into their fiber ONTs, 5G fixed wireless access gateways, and Nokia WiFi beacons – guarantees the fastest speeds and minimal latency.
The Nokia Mesh solution ensures an impeccable user experience in every nook and cranny of the home, ultimately elevating customer satisfaction and enhancing your broadband business.
Generate New Revenues
By connecting customers to advanced fiber and fixed wireless access technologies, Nokia’s mesh solution helps increase ARPU and customer satisfaction through managed Wi-Fi and value-added services.
Nokia’s application containers can enhance the user experience, foster customer loyalty, and introduce new revenue streams, and can be leveraged by CSPs to diversify value-added offerings.
Reduce Costs
Deploy complementary fiber and fixed wireless access technologies as needed, and streamline self-installation with user-friendly apps and designs. This approach reduces and shortens help desk calls, saving you time and resources.
Boost the In-Home Experience
Empower end-users to install and manage their in-home Wi-Fi network effortlessly.
- Customers enjoy uninterrupted high-speed Internet coverage throughout their homes.
- Depend on Wi-Fi 7 for speeds up to 3.75 times faster than Wi-Fi 6.
- Nokia WiFi mesh technology guarantees comprehensive whole-home coverage.
- Self-healing and self-optimizing algorithms maintain optimal connectivity, identifying and resolving issues automatically before customers become aware of them.
- Customers can easily self-install their home broadband with a user-friendly mobile app, featuring design elements like LED signal-strength indicators.
About Infinity Technology Solutions
Infinity Technology Solutions specializes in broadband and critical communications infrastructure development. We help our channel partners create and deploy private wireless, microwave backhaul, IP/MPLS, and optical networking technologies.
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